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What is Personal Information?
What type of Personal Information does Lewin Real Estate collect and hold about me?
Lewin Real Estate may collect any of the following information about you if you are a current or prospective vendor, purchaser or landlord of real estate or if you visit our website or make an enquiry with us via another method:
If you are a current or prospective tenant for a rental property, Lewin Real Estate may collect the following additional information from you:
Sometimes Lewin Real Estate may also need to ask you for other forms of Personal Information to enable us to provide services to you.
How does Lewin Real Estate collect Personal Information about me?
Lewin Real Estate collects your Personal Information directly from you unless it is unreasonable or impracticable to do so. When collecting Personal Information from you, we may collect in various ways, including through when you write to or email us, when you access and use our website and during conversations between you and our representatives;
Lewin Real Estate may collect information about you from the following third party sources:
As part of its due diligence process prior to entering into lease or rental agreements with you, Lewin Real Estate may disclose your information to authorised credit-checking agencies.
What happens if we can’t collect your Personal Information?
If you do not provide us with the Personal Information described above, some or all of the following may happen:
Why does Lewin Real Estate collect, hold, use and disclose your Personal Information?
Lewin Real Estate collects this information for a range of purposes including:
How does Lewin Real Estate use the Personal Information held about me?
Any Personal Information about you that Lewin Real Estate collects and records will only be used or disclosed by Lewin Real Estate for the purpose of:
Lewin Real Estate may also use or disclose the information it collects for any other purpose specified to you at the time of collection.
If Lewin Real Estate wishes to use or disclose any of your Personal Information in any other ways than described above, Lewin Real Estate will not do so unless it:
What about direct marketing?
We may send you direct marketing communications and information about our services that we consider may be of interest to you. These may include:
These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). When Lewin Real Estate does this, Lewin Real Estate will provide you with an express opportunity to decline receiving any further communication from Lewin Real Estate of this type via an opt-out mechanism. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
You may at any time request not to receive direct marketing from Lewin Real Estate by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
The Lewin Real Estate website
As our website is linked to the Internet, and the Internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any Personal Information or other information, which you transmit to us online, is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Can I be anonymous when I deal with Lewin Real Estate?
To some extent you can preserve your anonymity when you deal with Lewin Real Estate. You can browse our website without providing any Personal Information, you can access our real-estate advertising in various publications and you can generally attend auctions without providing personal details if you do not intend to bid.
However, when you enter into transactions with Lewin Real Estate that involve the sale, purchase or rental of real estate property, then various Acts, statutory legislation and regulations require you to provide Lewin Real Estate with Personal Information so as to identify you.
What happens if I want to access or correct the Personal Information held about me?
You may request access to your Personal Information held by Lewin Real Estate, at any time by contacting us (see details below). We will try to provide you with suitable means of accessing your Persoanl Information (for example, by mailing or emailing it to you), subject to some exceptions. We will respond to your request for access within 14 days and endeavour to provide the requested information within 30 days.
Lewin Real Estate may charge you a reasonable fee to cover its administrative and other reasonable costs in providing the information to you. Lewin Real Estate will not charge for simply making the request and will not charge for making any corrections to your Personal Information.
There may be instances where Lewin Real Estate cannont grant you access to the Personal Information we hold. For example, we may not be able to provide access to information in the following situations:
If for any reason Lewin Real Estate does not allow you to access your Personal Information, Lewin Real Estate will provide you with reasons in writing for its decision.
If you believe that Personal Information Lewin Real Estate holds about you is incorrect, incomplete or inaccurate, then you may request that we amend it. Lewin Real Estate will consider if the information requires amendment. If Lewin Real Estate does not agree that there are grounds for amendment, then Lewin Real Estate will add a note to the Personal Information stating that you disagree with it.
Who does Lewin Real Estate disclose my Personal Information to?
We may disclose your Personal Information:
There are some instances when Lewin Real Estate need to provide your Personal Information to third parties. Lewin Real Estate may be bound by law to provide your details to government-related bodies, including the Titles Office or the Residential Tenancies Bond Authority.
Sometimes Lewin Real Estate may need to outsource some of our administrative and other property-related functions to external organisations such as advertising agencies, signwriters, building and garden maintenance contractors or consultants such as accountants, lawyers, surveyors and other advisors. Other third parties may include web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and other business advisors and consultants. Most of the above organisations are bound by express or implied confidentiality obligations to Lewin Real Estate.
Lewin Real Estate may also need to provide your details to Lewin Real Estate franchisees. Lewin Real Estate may also provide your details to third party business partners for the purpose of offering to provide you with products or services provided by Lewin Real Estate or these business partners that Lewin Real Estate considers relevant to you.
Lewin Real Estate does not sell your personal details to other organisations. We may however use the information about you to assist us with internal marketing and research.
We may disclose Personal Information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your Personal Information do not breach the privacy obligations relating to your Personal Information.
We may disclose your Personal Information to entities located outside of Australia, including our data hosting and other IT service providers, who may pass information to secondary data hosting providers located outside of Australia.
How does Lewin Real Estate keep my Personal Information secure?
Lewin Real Estate will take reasonable steps to ensure information Lewin Real Estate collects, uses or discloses is stored in a secure environment that is accessed only by persons authorised by Lewin Real Estate so as to prevent interference, misuse, loss, unauthorised access, modification or disclosure.
If the Personal Information is no longer needed for any purpose, Lewin Real Estate will take reasonable steps to destroy or permanently de-identify the Personal Information.
Lewin Real Estate endeavours to provide a secure environment and a reliable system but you should be aware that there are inherent risks associated with the electronic storage and transmission of information (particularly via the Internet) which cannot be guaranteed to be 100% secure.
Who do I contact for further information?
Lewin Real Estate’s Director can assist you with any enquiries you have about the information that we hold about you. They can be contacted on 0434 047 939 from 9.00am to 5.00pm (Melbourne time), Monday to Friday.
You can also write the Director at:
Lewin Real Estate
PO Box 2460
Moorabbin VIC 3189
What if I have a complaint or concern?
If you have a complaint or concern you can email, write or phone the Lewin Real Estate on 0434 047 939 or write to us at the address above. We will do our best to try and resolve your complaint within 90 days.
What if you are unable to resolve my complaint or concern?
If we are unable to resolve your complaint within this time, or you are unhappy with the outcome, you may refer your complaint to the Australian Information Commissioner. The Australian Information Commissioner can be contacted at the below details:
The Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 1042
Phone: 1300 363 992
Fax: (02) 9284 9666
TTY: 133 677 then ask for 1300 363 992
How does this policy change over time?
Although Lewin Real Estate intends to observe this policy at all times, it is not legally binding on Lewin Real Estate in any way unless as otherwise described as required under the relevant legislation. From time to time Lewin Real Estate may regard it as necessary or desirable to act outside the policy. Lewin Real Estate may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Act or other applicable legislation.